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On Sun, 4 Aug 2013, Julian Hall wrote:
That also is true. I would certainly follow the advice in the links Henry posted before giving up. Personally if they refused I would take a shortcut and write to their CEO and my MP.. possibly Watchdog, Which et al. My experience has been that companies become amazingly cooperative when they see 'CC Joe Bloggs, MP' at the foot of a letter, and even more so the longer the list.
I don't think a £100 phone is worth writing to my MP or the Vodafone CEO about at this moment. I'm not necessarily a big fan of my local MP, but he has more important things to deal with. Also, note that we're assuming all sorts of negative answers while I haven't even taken it to the shop yet.
My experience is that mentioning your legal rights, while playing on the company's good reputation ("I chose your company because of your good reputation and therefore am slightly disappointment with the way I was treated") works quite well.
Martijn.
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