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Re: [LUG] signs

 

Grant Sewell wrote:
On Sun, 07 Feb 2010 20:44:46 +0000
Paul Sutton wrote:

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To be honest, a lot of stuff works across the board on Windows XP,
Vista and Windows 7.  It's only certain things which may not work.
I've found more of an issue when running 32-Bit Windows stuff on
Windows XP/Vista/7 x64 (64-Bit).

Rob


My Point is that they know they are using windows but if ask what
version they don't always know even though it may come up with windows
vista as a splash screen.

ok example they are using Vista, but say they are using windows,  you
could say say press start,  where is start?,  (get my idea here),
people to me should at least know which OS they are using.

We get people on irc saying "my linux doesn't work, please help,"
then getting stuck when asked for more helpful information, if we can
help people to help the people who are going to help them over irc or
the list free of charge then at least lets have the info we need.

I am sure Office is pretty much the same but sometimes a solution can
be version specific, if you know what version of MS word someone is
using you can be more helpful.

Its hard enough to help people over the phone when they are lacking
knowledge / confidence to give you an idea of what they are looking
at.

as i said lets
help people
to help them
to help us
with support,

a simple script to tell is what kernel they are using uname -a would
do perhas the output of ifconfig or iwconfig
and cpuinfo, and a few other bits can be really really helpful to
solving basic issues.

Maybe check for the presence of 'lshw' as well and use that to produce
some helpful hardware info too.
just found lshw -html
cool  - just need an html screwdriver and I'll be happy!
Tom te tom te tom

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