[ Date Index ] [ Thread Index ] [ <= Previous by date / thread ] [ Next by date / thread => ]
Grant Sewell wrote:
On Sun, 07 Feb 2010 20:44:46 +0000 Paul Sutton wrote:-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1To be honest, a lot of stuff works across the board on Windows XP, Vista and Windows 7. It's only certain things which may not work. I've found more of an issue when running 32-Bit Windows stuff on Windows XP/Vista/7 x64 (64-Bit). RobMy Point is that they know they are using windows but if ask what version they don't always know even though it may come up with windows vista as a splash screen. ok example they are using Vista, but say they are using windows, you could say say press start, where is start?, (get my idea here), people to me should at least know which OS they are using. We get people on irc saying "my linux doesn't work, please help," then getting stuck when asked for more helpful information, if we can help people to help the people who are going to help them over irc or the list free of charge then at least lets have the info we need. I am sure Office is pretty much the same but sometimes a solution can be version specific, if you know what version of MS word someone is using you can be more helpful. Its hard enough to help people over the phone when they are lacking knowledge / confidence to give you an idea of what they are looking at. as i said lets help people to help them to help us with support, a simple script to tell is what kernel they are using uname -a would do perhas the output of ifconfig or iwconfig and cpuinfo, and a few other bits can be really really helpful to solving basic issues.Maybe check for the presence of 'lshw' as well and use that to produce some helpful hardware info too.
just found lshw -html cool - just need an html screwdriver and I'll be happy! Tom te tom te tom -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html