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-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 >> > To be honest, a lot of stuff works across the board on Windows XP, Vista > and Windows 7. It's only certain things which may not work. I've found > more of an issue when running 32-Bit Windows stuff on Windows XP/Vista/7 > x64 (64-Bit). > > Rob > > My Point is that they know they are using windows but if ask what version they don't always know even though it may come up with windows vista as a splash screen. ok example they are using Vista, but say they are using windows, you could say say press start, where is start?, (get my idea here), people to me should at least know which OS they are using. We get people on irc saying "my linux doesn't work, please help," then getting stuck when asked for more helpful information, if we can help people to help the people who are going to help them over irc or the list free of charge then at least lets have the info we need. I am sure Office is pretty much the same but sometimes a solution can be version specific, if you know what version of MS word someone is using you can be more helpful. Its hard enough to help people over the phone when they are lacking knowledge / confidence to give you an idea of what they are looking at. as i said lets help people to help them to help us with support, a simple script to tell is what kernel they are using uname -a would do perhas the output of ifconfig or iwconfig and cpuinfo, and a few other bits can be really really helpful to solving basic issues. run script and get them to e-mail us that file it produces. Paul - -- Paul Sutton www.zleap.net Ubuntu 9.10 is out : Visit www.ubuntu.com for details DCGLUG MEETINGS - Details on www.dcglug.org.uk/drupal6, - please click on Group meetings link on right hand side Aged 11 - 19 then dfey may be for you, please goto http://www.dfey.org for more details -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iEYEARECAAYFAktvJjYACgkQaggq1k2FJq2EIgCfZ9erub45FIx34E43g6jjqhGH 2zEAoIKe4FLrqSRGXvnb1Wd/E3XLydY3 =+Buk -----END PGP SIGNATURE----- -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html