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Re: [LUG] HSBC (Corporate) and Firefox. Reply from HSBC

 

Henry Bremridge wrote:
> On Fri, Aug 01, 2008 at 03:42:27PM +0100, Robin Cornelius wrote:
>   
>> On Fri, Aug 1, 2008 at 3:34 PM, Henry Bremridge
>>     
>>> Quote
>>>
>>> Hello Henry
>>>
>>> Thank you for your feedback.
>>>
>>> Unfortunately, HSBCnet does not fully support Firefox at present, you may refer 
>>> to the `Getting Started' guide under `Useful Links' on the post logon page to 
>>> view the `Minimum System Requirements'. However, we do acknowledge and recognise 
>>> the growing market of alternative browsers and are currently investigating ways 
>>> to introduce the appropriate levels of support for Firefox. Whilst we do not yet 
>>> have a confirmed date for this support we have kept a record of your details and 
>>> will keep you informed of any developments in this regard.
>>>
>>> Your comments are extremely valuable in assisting us to understand your needs 
>>> and we would  welcome any other proposals you have on improving the HSBCnet 
>>> service.
>>>
>>>       
>> I would be very interested to know how they *Support* Internet
>> Explorer? and as changing the use agent allows other browsers to
>> connect perfectly, why they are clearly discriminating and not
>> supporting in anyway.
>>
>>     
>
> Changing the use agent has no effect: it seems to be a problem with a 
> reauthentication using their onetime key pad. (Basically because this is the 
> Corporate Banking system they seem to have tougher security controls than the 
> personal: so not only do you have to log in to use the system you also have to 
> relog in to eg approve a payment. Needless to say the overall system prevents one 
> person from both preparing a payment and approving it).
>
> Supporting I/E seems to be a misnomer. The minimum specs are: 
> - Microsoft 98 and above (Vista is not mentioned)
> - Microsoft Java Machine
>
> I have called them before on this and each time I get the same response: please 
> ensure your machine complies with the minimum specs.
>
> Last night at the meeting I was advised that Fedora and Firefox have no problems. 
> Debian and Ubuntu (tried both) will not work. Very irritating but then HSBC are 
> however improving slowly: as of 3 months ago I could not log into their corporate 
> system at all, now I can log in but cannot approve a payment.
>
>
>   
The minimum spec requires "Windows 98 or better" well, GNU/Linux IS 
better than Windows 98... so you do meet the requirement there...

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