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On Thursday 25 January 2007 07:35, Neil Stone wrote: > Support from Dell is also (99 times out of 100) bloody wonderful. Gold > suport on a server.. engineer there in under 4 hours anywhere in the > world... with the parts for your server... A few years ago I would have said it was the reverse (I've not touched them since) - support seemed to consist of man coming to investigate fault - within the contracted time - diagnosing what we knew, getting components delivered and then returning a day or so later to fit them - when we could have done all that. After much complaining they let us fit the parts so we were basically doing their job for them. The support was about passable I suppose but for the price you pay Dell up front for the machines you wouldn't expect to have to need pay for support as well. We found we could provide a much better service by buying cheaper machines and spending some of the money we saved on having redundant machines which meant if a machine went down we could be 'restoring' its replacement immediately rather than having a machine out for a day or two. I have often wanted to get properly into linux clustering to see if you really can replace servers with two or three machines and hot swap replacements - sounds lovely... Tom te tom te tom -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html