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On Tuesday 05 October 2004 06:07, Richard Brown wrote:
Hi Simon I am glad that you have had no real problems with them. I have not heard from them in months despite several emails sent. The only time I have heard from them is to get payment for the website! In the course of my recent business with them I had to write a 'harsh' email and I ended up with a harsh response. Not good customer service! To be honest they didn't really give me any advice then and just fobbed me off with a "we don't deal with outside programmes" and your script is broke.
Sorry you had problems, I do get the impression that UKLinux expect users to be able to sort out configs, scripting, etc themselves, which requires some expertise and/or patience. If you have an unsolvable problem, and present it to them in a clear and structured manner, I'm sure they will help. The 'harsh' e-mail probably hasn't helped matters though. Cheers..............Simon. -- The Mailing List for the Devon & Cornwall LUG Mail majordomo@xxxxxxxxxxxx with "unsubscribe list" in the message body to unsubscribe.