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Re: [LUG] Non-technical support ticketing system

 

On 07/08/12 13:03, Martijn Grooten wrote:
>
> I quite like the idea of RT and on one hand, the fact that it's
> written in Perl make it more attractable (I'm much more confident
> programming in Perl than in PHP), but how easy would it be to move the
> whole thing from one host to another? Do most providers support the
> same basic set of Perl modules these days?

I'm not sure there was ever a basic set of Perl modules.

RT is packaged in Debian but the version is quite old.

Debian packages are however easier to manage from a provider
perspective, since it depends on the right versions of Perl modules
required to run it, and there is a clear procedure for security updates
and upgrades.

> I know it's possible to
> install missing modules locally, but I want something that doesn't
> depend on the fact that I happen to know my way around Perl.

Knowing your way around Perl includes making sure you have the right
dependencies :)

I've just (today) switched a Perl project to using locallib precisely to
maintain better control over those dependencies.

In most cases I'd have thought this sort of thing best done using a
small virtual server. It still makes sense to use locallib or one of the
other Perl solution to tie up all Perl dependencies as one configurable
object if you can't use packages for all the dependencies you need.

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