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On Mon, 2010-07-19 at 18:28 +0100, Simon Robert wrote: > On 14/07/10 16:33, kevin wrote: > > On Wed, 2010-07-14 at 16:12 +0100, Rob Beard wrote: > >> On 14/07/10 15:06, kevin wrote: > >>> Has any one had dealings with Team View 5? > >>> > >>> > >>> <Snip> from a Windows user > >>> > >>> > >>> Do you know anything about an outfit called TEAM VIEW? Every time my > >>> machine crashes I am invited to tick a few boxes on a pop-up. Sometimes > >>> I tick the boxes, sometimes I don't. I thought that responses went to > >>> MicroSoft who sat on them. We receive telephone calls quite often, I am > >>> sure that they are from India, offering to put things right. i now think > >>> that these calls come a day or two after I have click the report button. > >>> This afternoon I asked them a few questions. They are called Team View 5 > >>> and they seemed to be leading me towards getting software from them.When > >>> I was asked to click on RUN on a download box I felt it unsafe to > >>> proceed further and backed out. Are they genuine or are they selling > >>> anti virus software? How do they get these reports?<snip/> > >>> > >>> The machine crashes often and they have just extorted Â50 from this user > >>> and was remotely vnc'd and was asked for the Admin password > >>> The user got scared and refused. > >>> > >>> > >>> The obviously have installed a vnc client on the machine, and are > >>> looking for Â50 to remove some ".inf" files > >>> > >>> My advice was load Linux and tell them to pi$$ off > >>> > >>> any comments also appreciated. > >>> > >> Sounds like they have been subject to some sort of scam. I've heard of > >> things like "XP Anti-Virus" which was a popup which came up on a site > >> saying that the user had a virus and was advised to install "XP > >> Anti-Virus", and then the user is conned out of money to remove it. > >> > >> Doing a Google search for TeamViewer seems to suggest that it's a > >> product along the lines of LogMeIn (a remote support application). I'm > >> not sure if they are a legit company or what (looking at their site it > >> seems they're based in Germany). It's possible that some scammers are > >> using this software for remote support, or maybe he signed up for > >> something without realising. > >> > >> Not sure if he can claim his Â50 back from the bank. > >> > >> I do wonder if installing Linux would be the solution? > >> > >> Seems to me like a bit of user training is required explaining to them > >> to not install anything and everything they see (I've often come across > >> these MyWebSearch toolbars and the like which folks have installed > >> willy-nilly). > >> > >> Sure installing Linux might help a bit, but they could still be tricked > >> into installing Firefox addons or even dubious Linux packages. > >> > > I feel the trouble in the first place was the scammers managed to cause > > the machine to blue screen and produce a popup fault report and clicking > > on it caused a download etc. > > > > If that happened in Linux I would be worried too. > > > > > >> Rob > >> > > Regards > > > > Kevin Lucas > > Minions Post Master(Sub) > > Ten Years in the Making! > > Po House, Minions, > > Liskeard Cornwall > > PL14 5LE > > 01579363386 > > > > > have a look at todays Gruniad > http://www.guardian.co.uk/world/2010/jul/18/phone-scam-india-call-centres Thanks for that Simon. I have passed the Article on We have just got the Machine back to normal removing all the Trojans etc but the confidence is now rock bottom with the Internet and security. I have the user looking at a live version of Linux Mint. > Regards Kevin Lucas Minions Post Master(Sub) Ten Years in the Making! Po House, Minions, Liskeard Cornwall PL14 5LE 01579363386 -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq