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jon.davey@xxxxxxxxxxxxxx wrote: > That's a good point! They really made every efort to keep me on the phone as > long as possible and I wasn't being paranoid. > Cheers, Jon Yes you did read right.. *Technical* Support doing Billing queries... it's called 'let's cut costs by abolishing the Customer Support department and let the techs do all the work..' Ah happy days... the eye strain of ploughing through pages of customer phone bills looking for our support and/or dial-up numbers and then adding up how much we owed them this time... Did I say happy? OK I lied ;) Kind regards, Julian -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html