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jon.davey@xxxxxxxxxxxxxx wrote: > Thanks Ray, I'm not going to pay. I think they know that they havn't a leg > to stand on which is why they were trying to keep me on their 'customer > support' line for so long trying so salvedge something from the whole > epesode. This actually was just as annoying as the origional...annoyance. > Cheers, Jon > Once you've proven your case, I would send them a copy of your phone bill highlighting all calls demanding the charges be refunded. We did that kind of thing when I was in TS if it turned out the customer's phone charges were our fault. Kind regards, Julian -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html