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Julian Hall writes: jon.davey@xxxxxxxxxxxxxx wrote: >> Thanks Ray, I'm not going to pay. I think they know that they havn't a leg >> to stand on which is why they were trying to keep me on their 'customer >> support' line for so long trying so salvedge something from the whole >> epesode. This actually was just as annoying as the origional...annoyance. >> Cheers, Jon > Once you've proven your case, I would send them a copy of your phone > bill highlighting all calls demanding the charges be refunded. We did > that kind of thing when I was in TS if it turned out the customer's > phone charges were our fault. > Kind regards, > Julian That's a good point! They really made every efort to keep me on the phone as long as possible and I wasn't being paranoid. Cheers, Jon -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html