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John Hansen writes: > Gordon Henderson wrote: >> On Sat, 14 Feb 2009, jon.davey@xxxxxxxxxxxxxx wrote: >> I recently requested a house move from Pipex. It all sounded simple >>> 'till >>> they phoned to inform me that a fault had been reported on the new >>> line and >>> that they'd need to send a BT enginear, which would cost me £80. I >>> spoke to >>> my, now wife, and she said the the line was/is fine. So I phoned Pipex >>> customer care and told them that there is no need for the enginear to >>> come >>> as the line is fine. They sent the BT guy, he was here for less the five >>> minuts and low and behold the line is fine. I call Pipex back to make >>> sure I >>> wasn't going to be charged as I had informed them that the line was fine >>> beforehand and was reasured that I wouldn't be charged for the call out. >>> Yesterday I had a call telling me I have an outstanding bill of >>> £88.00 >>> for a BT enginear. I get angry. Then it takes a good half hour for me >>> to get >>> it into the head of the customer service person that I told them they >>> didn't >>> need to send the enginear, they said I wouldn't have to pay but now, >>> apparently, I have to pay. >> >> If the bill was from BT, then Pipex (hopefully) won't see any of it. >> >> Challenge BT - if it's BT who's billing you. Tell them you >> specifically told Pipex that the line was fine and to not send an >> engineer. Put this in writing and via a phone call to BT, and copy all >> correspondance to Pipex. Also challenge pipex. You probably won't get >> anywhere though, but it might make you feel better. Tell them you're >> going to invoice them for the BT charge. >> ...I did try to challenge them. >> I don't suppose you recorded your calls, did you? (If so, don't use >> the recording direct, but write a transcript of it) >> ...They aparently have records of the calls and are investigating it. >> Then phone pipex and ask for a MAC and take you business elsewhere. >> There are plenty more ISPs to choose from with better (and cheaper) >> service. I'm very tempted. Why do I need the MAC address? >> >>> Call me paranoid but I got the distinct feeling that Pipex are out >>> to try >>> to squeese as much money out of me as they can and as for "customer >>> service" >>> she just seemed intent on keeping me on the phone for as long as >>> possible. >> >> Was it an 084x or 087x number? They can earn 1p a minute from 084 >> number and at least 4p a minute off 0870 numbers They have both 0845 and 0870 numbers. This one happened to be 0845 but I was kept on it for near to an HOUR. >>> I felt powerless and like I was in 1984. I remember asking about >>> ISP's >>> here and I seem to recall being warned against Pipex as they, >>> efectively, >>> were becomming Tiscali. Which they now are. Am I right in thinking my >>> ISP >>> are not very nice and also not very helpfull?....or is it just me? >> >> Once upon a time, Pipex was a good name in the ISP business. That was >> c1996 when I was working in the ISP "industry" ... These days they've >> been taken over, bought out, bought in, sent back, lost, found and >> finally buried for 3 months and recycled as firelighters... >> Gordon Thanks Gordon, I don't really need any firelighters. I do think I'll ditch them! > If writing to BT and Pipex I recommend you send your letters addressed to: > "The Company Secretary" at these comapnies. > I had trouble with BT last year and got a speedy response having written to > The Company Secretary. > This position is mandatory for limited companies so they all have such > an individual > who report to the Board. > John W ...Interesting. Thanks. -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html