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On Sat, 14 Feb 2009, jon.davey@xxxxxxxxxxxxxx wrote:
I recently requested a house move from Pipex. It all sounded simple 'till they phoned to inform me that a fault had been reported on the new line and that they'd need to send a BT enginear, which would cost me £80. I spoke to my, now wife, and she said the the line was/is fine. So I phoned Pipex customer care and told them that there is no need for the enginear to come as the line is fine. They sent the BT guy, he was here for less the five minuts and low and behold the line is fine. I call Pipex back to make sure I wasn't going to be charged as I had informed them that the line was fine beforehand and was reasured that I wouldn't be charged for the call out. Yesterday I had a call telling me I have an outstanding bill of £88.00 for a BT enginear. I get angry. Then it takes a good half hour for me to get it into the head of the customer service person that I told them they didn't need to send the enginear, they said I wouldn't have to pay but now, apparently, I have to pay.
If the bill was from BT, then Pipex (hopefully) won't see any of it.Challenge BT - if it's BT who's billing you. Tell them you specifically told Pipex that the line was fine and to not send an engineer. Put this in writing and via a phone call to BT, and copy all correspondance to Pipex. Also challenge pipex. You probably won't get anywhere though, but it might make you feel better. Tell them you're going to invoice them for the BT charge.
I don't suppose you recorded your calls, did you? (If so, don't use the recording direct, but write a transcript of it)
Then phone pipex and ask for a MAC and take you business elsewhere. There are plenty more ISPs to choose from with better (and cheaper) service.
Call me paranoid but I got the distinct feeling that Pipex are out to try to squeese as much money out of me as they can and as for "customer service" she just seemed intent on keeping me on the phone for as long as possible.
Was it an 084x or 087x number? They can earn 1p a minute from 084 number and at least 4p a minute off 0870 numbers
I felt powerless and like I was in 1984. I remember asking about ISP's here and I seem to recall being warned against Pipex as they, efectively, were becomming Tiscali. Which they now are. Am I right in thinking my ISP are not very nice and also not very helpfull?....or is it just me?
Once upon a time, Pipex was a good name in the ISP business. That was c1996 when I was working in the ISP "industry" ... These days they've been taken over, bought out, bought in, sent back, lost, found and finally buried for 3 months and recycled as firelighters...
Gordon
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