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Re: [LUG] OT: Obscure problem with Samsung Galaxy SIII

 

On 02/04/14 16:18, Martin Gautier wrote:

On 02/04/14 13:30, Julian Hall wrote:

Hi All,

The phone is running Android 4.3 and lately it has on occasion locked up required a battery removal to reset it. That's not the problem - although it may be the cause of the current issue somehow. It happened yesterday and at the time WiFi and (I think) GPS were both active. Now the phone seemingly won't disable WiFi. I leave the phone logged into Facebook but with WiFi turned off it's normally dormant doing nothing, however now I am getting Facebook updates even though according to the phone WiFi is disabled. I've checked the mobile data connection, which I hardly ever use so is off 99% of the time - as it was when the phone crashed - and it /seems/ to be off. In a nutshell the phone claims to be offline to the Internet yet it seems as if it /is/ online.

Any ideas please?

Kind regards,

Julian

My first task would be to virus check it.

Martin

Done with AVG and Android Antivirus.. neither showed any problems. It's /very/ odd as the Google Play store says I'm offline - I had to actually enable WiFi to install the antivirus apps. Also I've just tried email and web browsing and /neither/ will connect - in fact the email specifically told me 'mobile data is disabled.. connect to a WiFi network or enable mobile data'.

On that basis it /seems/ as if it's the Facebook app misbehaving and somehow enabling the Internet connection for itself. Very odd indeed. I'll try removing and reinstalling it and report back if that works.

Julian

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