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Re: [LUG] ISP problems??


On 01/11/13 13:27, Gordon Henderson wrote:

This is the Utility Warehouse. There are at least 2 other resellers of
their wares (that I know of) on the DCGLUG and/or the Exeter LUG lists...

I recommend several ISPs - depending on your needs - one is Entanet -
who I resell - support is via their Telford based call centre. They have
uncapped and capped data packages, details and prices on request.
Contracts from 1 month to 24 months and I get a small monthly commission
out of them (about 80p for a typical home connection - I'm not going to
retire on that any day soon!) Entanet have many resellers.

Note that if you take a "fibre" product (FTTC - Fibre to the cabinet or
FTTP - To the Premises) then there is a mandatory 1-year contract as
that's what BT Wholesale impose on all the resellers.
At the moment, as far as I know, Fibre is not available here at Holsworthy. However it is supposed to be coming soon, and I have noticed a new cabinet alongside the old one, which has appeared in the last few days.

My experience here is that you really do get what you pay for. AAISP is
probably the best ISP in the UK - they sell direct to the end user and
are good at tracking down issues in the BT network. They have recently
introduced a new package: Home::1 which has a monthly cap of 100GB and
costs £25 inc .VAT. They also have other usage based tariffs which may
work out cheaper, depending on your usage.
That is one I have already researched. Again some reviews are very good, others not so.

One thing to remember when looking at sites which allow user reviews -
e.g. http://thinkbroadband.com/ is that most of the time people will
only complain when there is something wrong. Rarely will praise be
given, so it pays to take your time when reading them and bear that

Yes, I do realise that more people are likely to write in to complain rather than to praise.

And if you haven't done-so, it's still worth while getting in-touch with
your current ISP and asking them if they know reasons for the
slow-downs. They may make you go through the soul-destroying process of
eliminating the internal wiring, but be inisitent that the sync. speed
never drops, just the data throughput and you might get someone with a
client if you're lucky - it may be that they just need to upgrade their
own internal network (not that they'd admit to it, but you never know)
and be in the process of doing just that... I've seen it with other ISPs
in the past.

I have spoken to them already. They have tested the line and have also said that they have not had any similar complaints at all. Let me repeat that it is only the last couple of months that I have had this problem. The previous nearly 6 years have been fine.

And finally, be aware that there are 2 qualitys of service of data over
the BT wholesale network - standard and elevated - in the early days
there were refered to the 50:1 and 20:1 contention ratios - the metrics
are different these days. I use the elevated services, so get a
guaranteed higher throughput, especially at busy times, but I also pay a
bit more for it. Not every ISP offers elevated services as it costs them
more - e.g. AAISP charge an extra £10 a month (IIRC) for it.

I do remember those qualities previously. I did not know the new names. But for what I do I don't really need the extra speed.

Out of interest I have just tested the speed now, 3.30pm.The result is 9.30 Mb/s so it is climbing back up. (The router is still at 14 Mb/s). Later today, judging by previous results, it should be back up to the normal speed of 12 Mb/s. That is how it usually works anyway.

And it may well not be anything to do with my ISP at all??



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