[ Date Index ] [ Thread Index ] [ <= Previous by date / thread ] [ Next by date / thread => ]
On Mon, 6 Aug 2012, Simon Waters wrote:
On 06/08/12 10:05, Neil Stone wrote:Request tracker... it's free and highly customizable.Have to say I found it a bit too customizable, and I had a lot of perl expertise on hand if I'd needed it at the time. I think there is scope for simpler problem trackers. I found a proprietary software as a service type tracker which I thought was suitable for our needs, hugely simpler than RT (at least in initial presentation - which is where it matters mostly), but I haven't done the full implementation, and don't want to recommend proprietary solutions. One of the "pains" is that most people want email integration, and email is pretty hard to handle. You need to direct email to a specific account(s), you typically want the actions triggered immediately an email arrives etc, you want replies to work, you want to handle bounces and rejects sensibly (and automatically!). Suddenly simply adding "email integration" doesn't seem so simple.
I started to use Cerberus Helpdesk for my own stuff for a while. (Free for a small number of users if you regsiter) It has email integration (by querying a POP/IMAP account IIRC) but it does require a lot of discipline to use - even if it's only 2 of you using it (as it was at the time).
Gordon -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq