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-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Neil Winchurst wrote: > Eion MacDonald wrote: >> >> On 10/05/10 08:27, Neil Winchurst wrote: >> I am all for helping people to go across to open source software, >>> but do realise this. It will require a lot of support and time for these >>> people. It is no good just installing (dual boot?) Linux for them, they >>> will need a lot of training and *ongoing* support. It depends on the user, their past experiences with computers or if they have never used a computer but from an industry where thinking and problem solving is normal then people can usually figure stuff out. If we push the training / support too much as in (you need this) it kinda implies that open source is complex. Otherwise they may >>> well give up and go back to what they know. >> Two steps too far at one go! >> 1) Convert to open-source software for use on their MS Win machine first. Agreed >> 2) Then, after they use say Abiword (small docs), OpenOffice.org, >> Firefox, Thunderbird with * default save* set to .doc .xls (for school >> /company use introduce to Linux. agreed, Ok looking at the support we provided on Saturday for Guy, for whom we installed ubuntu the month before we should have a look at the sort of questions that get asked, and use that to help our support. perhaps Tom Brough can comment further here. This is where I agree with tom P that we could create web based how to files, (i am happy to host on my site btw), so if say for example like on saturday we were asked about how to access usb drives or camera memory cards, we can produce a set of screen shots / written notes, on the web, so have a more useful frequently asked questions section. If we use Html then as the existing documentation has been done in LaTeX / pdf, then conversion is pretty easy, so printed / pdf documentation can be produced from that. I guess it also means its easier for people to access. I think with the above example its the slight differences in what happens when you insert a device in to a windows and Linux box. Paul > - -- Paul Sutton - www.zleap.net DCGLUG MEETINGS Next Paignton Lug meet : 3pm Saturday June 5th - Shoreline Next Holsworthly meet : 2pm Saturday June 19th - White Hart -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iEYEARECAAYFAkvoKPkACgkQaggq1k2FJq0cwwCglioQ3MLNEhxRbQwK3RSjLXZ9 X1AAn1lkyFzkr8E+fGagmSEbdyUNPono =9Edc -----END PGP SIGNATURE----- -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html