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2009/7/2 Gordon Henderson <gordon+dcglug@xxxxxxxxxx>: > For the average SME (1-250 staff), call queuing at the network level > really should not be justified at all as it's really not hard to get the > number of lines required into a building to support the erlang number of > them making/taking phone calls. Case in point: Medical practice with three surgeries. One access number. Get through and you have to select the number to get into the queue for your own surgery. Another set of options then get into the appointments queue - or else be transferred to the out of hours service because they haven't switched over yet. -- Martinus Scriblerus scripsit ex 50º 21' N, 4º41' W -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html