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Re: [LUG] BT Total Broadband (OT?)

 

John Hansen wrote:
> John Hansen wrote:
>> Last month I changed from BT Business Broadband to BT Total Broadband as 
>> it appeared to
>> give more facilities like WIFI. However it has been a great 
>> disappointment. The speed was
>> 1.2-1.5 Mbps and is now only 700-750 Kbps and then I get hundreds of 
>> spam messages in
>> BT Yahoo a service I did not ask for.
>>
>> I had a call from a chap who appeared to be based in India who wants me 
>> to check various
>> matters rather than he checking connections. All very unsatisfactory!
>>
>> Is there perhaps someone with BT inside knowledge who can assure me that 
>> the drop of speed
>> is not BT policy on the basis that private users don't need a speedy 
>> connection.
>>
>> John
>>
>>   
> Since I wrote the above I have found on the BT webpages relating to 
> speedtest
> the following advice: "Your configured download throughput speed for 
> this service
> is 750k"
> I have therefore today written again to BT expressing my dissatisfaction 
> with the
> BT Total Broadband package.
> 
> 
> John
> 
>

I have used BT Internet as a consumer (not business user) for about
7 years. I am on basic broadband with 'up to 8MBTS' advert.
speeds  average about 3MBPS Varies 4.5 to 2.8 MBPS depending on time
of day.

I am worried about your "BT Yahoo" bit -there are two services from BT.

BT Yahoo   a retail merchant using BT lines to sell BT Yahoo
(Was old dial up service and became broadband but has limit of 2MBPS
configured into service at lowest monthly price)

BT Broadband
Different retail department and company form BT Yahoo (as dictated
by OFCOM) sells 3 options
BT Broadband 1  (limit download to 5 or 10Gb per month)
BT Broadband 2  (limit download to 15 Gb per month)
BT Broadband 3  (limit download to 'unlimited but fair use policy'
per month)

Check exactly what  you have set up and for which you are being
billed by BT

If complaint I suggest  writing to their complains department
(Durham)and copy (recorded delivery) to their chairman.

If BT router, it  takes sometimes a week to get  up to speed  due to
their incremental download increase to a 'stable' setting.

Regards
Eion MacDonald (eionmac@xxxxxxxxxxxxxx)

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