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> I never have arguments with Dell.. I just advise them of how much our > company spends with them every year... they're then suddenly rather > co-operative. Shame I don't have money!! > > What's the fun you're having with PCW ? We have a dodgy power connection on the laptop: makes it almost impossible to charge and use without a battery present. We sent it away for repair, they sent it back "fixed" only for the same problem to re-appear within half an hour!! We sent it away for repair, they sent it back "fixed" only for the same problem to re-appear within half an hour!! No, that wasn't my accidentally copying and pasting either. Apparently if they can't fix it within 28 days they'll replace it but they've tried everything they can to not replace it: up until now their repair contractors have said it was a manufacturing fault so they didn't have to replace it, now they passed it back to the store to deal with they're saying it's accidental damage so they don't have to replace it; claiming there was a 7 day gap in between reports, but during that time the computer was at their store and not with us! Unless they were using it and broke it in store I don't believe it was ever fixed . It's being sent away again tomorrow despite the first time it went away being on the 13th December!!! That's not to mention all the 0870 calls we've had to make, all the trips to the store, etc etc. We treat the computer well too - not like we're thrasing it around all over the place. I'm pretty sure we're not just being unreasonable either, having it sent for repair three times is a bit crazy for something so simple!! Jon -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html