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The price of a M$ opsys seems to have come down a bit. When this issue was in the news around 2000 ? the refund was supposed to be 150 pounds IIRC, and was as hard to get as the customer in the story expected to find it to be. Dell are also fudging the issue by calling it a goodwill payment; this means they don't really admit the rightness of the claim but don't want a fuss just now either. -- John Palmer Preston near Weymouth, Dorset, England e-mail: johnp@xxxxxxxxxx (plain text preferred) website: http://www.palmyra.uklinux.net/ -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html