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On Sat, 9 Apr 2016, Mark Croft Redditch Linux Mint wrote:
hi anyone got any advice how to deal with BT & ISP(can't remember now will tell u when sister tells me she been threw a lot so far)
You don't deal with BT. They will rightly tell you where to go unless you're also using BT as the ISP. Then you deal with BT Retail.
Otherwise you deal with ISP and they deal with BT.Anyone emailling/writing/phoning the BT CEO when BT isn't their ISP is just wasting their time.
They just blame each other passing the buck around and around. giving out new routers none of it fix the problems in her new flat(housing assoc) Just seems like neither of the parties want to pay an engineer to fix the problem. I am guessing it something to do with the master socket and the iplate that is installed (it must be a hardware problem cos i see nothing that could make the speed of adsl go down to 0.5MB) anyway hopefully she will get it sorted soon.
You get what you pay for. She needs a decent ISP and to be prepared to pay for it.But before that, she needs someone competent to check her local end of things.
If her end is at fault, then and the ISP does get BT to come out she'll end up paying a large fee (over £100) to the ISP (who then pay it to BT)
Gordon
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