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> Anyone here use any sort of helpdesk software? > > You know the sort of thing - you email into support, get a ticket number back and > then (hopefully!) someone deals with it ... Have you tried OSTicket? It's easy to setup, relatively simple to use, open source and I believe it handles multiple methods for setting up new tickets and such. I've only tested it but I plan on setting up a live version for a couple of websites I help run. Here's the link: http://osticket.com/ hope it's of some help! Aled -- Aled Parry aled.skyrail@xxxxxxxxx -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq