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Quoting Gordon Henderson <gordon+dcglug@xxxxxxxxxx>:
Anyone here use any sort of helpdesk software?You know the sort of thing - you email into support, get a ticket number back and then (hopefully!) someone deals with it ...I'm currently using cerberus, but am looking for some alternatives - preferably FLOSS...Any clues? (Other than RT) Cheers, Gordon
I had a look at a few a while back, I can't seem to find which one it was, I believe it may have been OTRS (or is it ORTS?). Other than that I believe I also looked at RT too. If I can find any traces of it I'll let you know.
Rob -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq