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On 27/07/10 01:02, Julian Hall wrote: > > The phrase 'tell me something I don't know' springs to mind. The real > question is how many of these identical reports are we going to see > before they actually DO something about this? In any other industry, > e.g. gas/electric suppliers the company(ies) would have been fined for > misselling their products months, if not years ago. I think the question is "how should they market it?". I don't think the vendors are miss-selling in that sense - the products offered can connect at the higher speeds and they all state that it is the best speed attainable. If I sell a broadband product that has a range of speeds from 20Mbps to 0Mbps, and I refund or change the offer if you don't get 8Mbps, what should I label it? "8 to 20Mbps" Remember it may well be 20Mbps one way, and a fraction of that the other way. "8 to 20Mbps, 0.256Mbps to 4Mbps upload". It is likely contended for residential use, probably 20:1 or 50:1. "8 to 20Mbps down, 0.256Mbps to 4 Mbps up, contended download 50:1, contended upload 10:1, performance subject to condition, traffic shaped to discourage file sharing, usage capped during peak hours" isn't a snappy product description. -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq