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Any one aware of an open source system for "processing" customers queuing for services at a service desk. Torbay Council is about to tender for a system for its "Connections" office's. Unfortunately its the usual story the users know they want something but cant (yet) pinpoint the functionality, so this is my best guess. Queue number generation / issuing - ticket printing. Logging Assigning tasks to "processors" Queue Management Queue Performance Automated calling of numbers. Flat screen information / progress boards. In other words the kinds of things that you might expect to see in a large job centre / citizens advice centre etc ..... I know there are a lot of helpdesk / ticket management / CRM systems out there but I cant seem to pin point any system that provides for such requirements / environments. If anyone is aware of anything that meets these needs please post. Thanks Tom. -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html