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-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 tom brough wrote: > Any one aware of an open source system for "processing" customers > queuing for services at a service desk. Torbay Council is about to > tender for a system for its "Connections" office's. Unfortunately its > the usual story the users know they want something but cant (yet) > pinpoint the functionality, so this is my best guess. > > Queue number generation / issuing - ticket printing. > Logging > Assigning tasks to "processors" > Queue Management > Queue Performance > Automated calling of numbers. > Flat screen information / progress boards. > > In other words the kinds of things that you might expect to see in a > large job centre / citizens advice centre etc ..... > > I know there are a lot of helpdesk / ticket management / CRM systems > out there but I cant seem to pin point any system that provides for such > requirements / environments. > > If anyone is aware of anything that meets these needs please post. > > Thanks > > Tom. > > http://www.prlog.org/10270946-digiqms-wireless-queue-management-system-dubai-uae.html http://jeremy.zawodny.com/blog/archives/010511.html Not sure if those help, the 2nd link has several links to different systems. - -- Paul Sutton www.zleap.net Ubuntu 9.10 is out : Visit www.ubuntu.com for details DCGLUG MEETINGS - Details on www.dcglug.org.uk/drupal6, - please click on Group meetings link on right hand side Aged 11 - 19 then dfey may be for you, please goto http://www.dfey.org for more details -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iEYEARECAAYFAktoqhsACgkQaggq1k2FJq1o3ACeJqKEspTlnEfUzVSuB9M0T8Yl lnQAn2f178p4WjehDY14K0VBy5ajjcfA =h3b7 -----END PGP SIGNATURE----- -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html