[ Date Index ] [ Thread Index ] [ <= Previous by date / thread ] [ Next by date / thread => ]
The problem I had with EntaNet was more a management and support problem. I'm sure that they could have solved the technical problem if they had made any effort to. But every mistake they made added a day to the outage, and every day they made a mistake. Unless I didn't phone them, in which case they did nothing. D Rob Beard wrote: > On 26/02/2009 20:41, Dave Berkeley wrote: > >> Shaun Orchard wrote: >> >> >>> Out of interest, what reseller are you with? >>> >>> If it's UKFSN, I requested a MAC using the UKFSN control panel, and >>> about an hour later clicked on the page again. My MAC was there. >>> >>> The e-mail address associated with my account doesn't work so I don't >>> know if that would ever work, but at least I got my MAC using the >>> above method. >>> >>> Shaun >>> >>> 2009/2/26 Rob Beard<rob@xxxxxxxxxxxxx<mailto:rob@xxxxxxxxxxxxx>> >>> >>> That's not good, I'd have thought they would at least give you a Mac >>> code, but as you say you're going to Virgin so I guess it's not really >>> needed and they can just cease the connection. I still haven't >>> received >>> my Mac either, I think it must have got lost in the ether. >>> >>> Rob >>> >>> >>> >>> >>> >> It finally arrived. Yes, you are right, I don't need the MAC code. But >> they don't need to cease the connection. They did that days ago. I was >> just curious to see how long it would take. >> >> Neither UkFsn or EntaNet seem geared up for customer service. >> >> I've been very pissed off about the whole thing. I've cheered myself up >> by writing to the MD of EntaNet. Enjoy. >> >> >> > <snip> > > That's a good letter, are you registered on the Think Broadband forums? > > I think the folks on there in the Enta sub forum would love to read it. > > Personally when I signed up with Enta nearly 2 years ago their support > and service was top class but it seems that over the past 6 to 12 months > things have really gone down hill and I wouldn't be surprised if they > are loosing customers in droves. I was going to suggest Enta to one of > my clients who is looking to move away from Easynet but I couldn't > recommend Enta now due to their poor service and lack of service. From > what I gather since they have gone over to IPSC from the Centrals things > have really gone to pot with connectivity problems on the Sheffield node > and from what I understand, lack of bandwidth to the Edinburgh node. > > Rob > > > Rob > -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html