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Julian Hall wrote: > Charlie BT wrote: > >> I am on Microsoft's side with one, >> > I'm not :) > >> as usual damned if they do >> > something stupid. > >> and damned if >> they don't. >> >> > Actually not.. but it's been a while. > >> I worked in a technical support call centre were I was reminded daily how >> silly people can be either through ignorance or stupidity. >> > Ditto. 6.5 years.. 5 as a senior. If you go out of your way to make > things complicated, as Microsoft has, you can expect a few brickbats, > and deservedly so IMHO. Where I worked we tried to ensure that what we > supplied and supported (where we had any say in the design) was as > idiot-proof as possible. I'm sure you'd agree it's not in a company's > interests to supply an overly complicated product. Someone from tech > support will be only too happy to hang you due to the increase in call > volumes created by 'how the hell do I open this box??' which is totally > avoidable and unnecessary. > >> Society is demanding the suppliers tell us how to do everything otherwise its the >> supplier is to blame, a prime example: >> >> Lady on phone, my internet connection is not working >> advisor, can you tell me what the lights on the little device we sent you >> are doing? >> Lady, I don't know I have not taken it out of the box yet >> > That's just an example of dredging the gene pool for idiots - we all > know examples of that. I recall one who was told to right-click on the > mouse, and he did - with a PEN.. write 'click' that is. What I'm saying > is that *knowing* people are out there like that, designing packaging > that needs instructions on how to open it is gross stupidity, and > creating problems needlessly. It just proves to me that the box was > designed by someone who has never come within a country mile of a user. > > Kind regards, > > Julian > > its a laugh, when a penknfe is supplied like this, and you need a tool to open it, which can ironically be found on the bought tool, which you bought for just such situations. so you need to find something to open it. Paul -- Support open file formats use ISO 26300 Open Document format as used by openoffice.org, http:///www.openoffice.org visit us on IRC - irc.flashtek-uk.com / 6667 #dclug -----BEGIN GEEK CODE BLOCK----- Version 3.1 GIT d S: a C+++ UL++++ P+ L++ W++ N+ W--- O! V! PS+ Y! t+++ 5 X+++ R tv- b- DI! D++ G e H! r! z? -----END GEEK CODE BLOCK---- -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html