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Re: [LUG] Issue with Newnet - Can ISP's change service once you have paid ?

 

On Sat, 2007-11-17 at 09:47 +0000, Neil Williams wrote:
> On Sat, 17 Nov 2007 09:00:02 +0000
> viv <viv.griffin@xxxxxxxxx> wrote:
> 
> > Now Newnet have said that they are going to reduce the monthly download
> > limit from 25gb per month to 20 gb per month from Jan 2008. To keep the
> 
> Are you really going to use between 20 and 25Gb per month? It seems to
> be a very precise estimation of your monthly usage if you expect to
> fall between the two.
> 
> > You thoughts on this would be much appreciated.
> 
> Dropping from 25 to 20 does not appear to be a large change, IMHO.


Hi Neil - no, I probably would not normally use 25gb and less than 20gb normally. 
However, I would have had the option to do so if I needed to and I will no longer 
have that. 
Newnet are prepared to sell me an additional 5gb per month for £6.75 but, they are 
not reducing 
my fees that I have already paid them by that amount, or in fact, at all.

I know I am being very pedantic about this but, I don't really see how they can 
expect to have 
their cake and eat it. If I pay for 25gb (or 20gb) I should have the option to use 
all of that 
if I wish to.

In a forum I was looking at of Newnet users, their CEO said that the service I 
purchased 
is not cost effective if users exceed 10gb of their usage ! I consider that he 
should expect 
users to use every k of their allowance and consider it a bonus if he has users that 
regularly underuse it.

Viv


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