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Re: [LUG] Eclipse Internet billing screwup

 

On Wed, Apr 26, 2006 at 01:46:46PM +0100, Rob Beard wrote:
> Hi folks,
> 
> I was just wondering if anynoe on here has had problems with Eclipse
> Internet's billing?
> 
> I was a customer with Eclipse back in December 2001 up until October
> 2002.  No problems with the connection as such, but it turns out they
> had major billing problems.  I thought the payments were coming off my
> ex-wife's credit card, and it according to Eclipse, they weren't.
> 
> They have now sent me a bill for £550 from a debt collection agency.
> 
If they have referred you to a debt collection agency then it is likely
that your credit record has been affected: you should check with
-   www.experian.co.uk/consumer/index.html
-   www.equifax.co.uk. Click on personal products and then in the bottom
    right hand corner get the Statutory Credit Report

Check with both agencies, but just get the Statutory Report: if
interested have a look at the identity theft guidelines

> As you can imagine, I'm not happy about this.  I used to have faith in 
> Eclipse, but after this incident, I have no faith whatsoever.  The debt 
> collection agency and Eclipse finance department are both no help 
> whatsoever.  I consider it to be their screw up, and now I'm being 
> charged £550 for it (including being told that I had a connection with 
> them for 8 months after I left the house I was living in!).

If they are charging you, then they must have proof that the charges
were incurred: try the Fair Trading people. But start getting all issues
in writing: use registered letters. If you have a discussion on a
telephone then summarise the telephone call and send it to them in a
registered letter

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