Re: [LUG] Names and group learning

[Julian Hall <linux@xxxxxxxxxxxx>]

Neil Williams wrote:

<quite a lot, all of it eminently sensible and intelligent>

Thanks for the detailed response Neil.  You raised a lot of points I 
hadn't considered, or perhaps had only considered from a newbie user 
point of view.  You're right to say we all had to start somewhere, and I 
think after 7 years of supporting ISP newbies (nearly 16000 last time I 
checked my personal record ;)) possibly my thinking became blinkered as 
we mainly dealt with the ones who didn't have a clue.  I was forgetting 
the (hopefully) majority of customers for whom it worked first time and 
they *did* as you point out, go on to learning more and becoming 
proficient users.

> A lot of hard work goes into making something 'just work'!!!
>  
Absolutely agreed!  When I did A Level back in 1989, it took 2 years to 
put my programming project together, and even then the dratted thing had 
a bug in it (don't ask.. long story.. stupid mistake... blooming 
Pythagoras!).  So I agree knowing from experience how much effort goes 
into "it just works" :)

> I appreciate how much because I'm writing some of it, it is annoying to find 
> that some don't realise how much hard work is needed before it will 'just 
> work'.
Oh I do realise it and appreciate it! :)

Kind regards,

Julian

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