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On 09/10/2020 22:44, comrade meowski wrote:
On 09/10/2020 22:07, Julian Hall wrote:Thanks for all the responses and suggestions. To clarify a couple of points;* I am not an employee nor do I have any physical access to the premises, I am 'just' one of the Next of Kin of a resident, who happens to know something of the issue. * I have no idea of budget or if the group that runs the home will fund it or if it's local funding. * The comment was made to me in passing about employees leaving, which makes me think employees are issued with fixed IP addresses - for what possible reason I don't know - which are then not erased if the employee leaves. * It's a good point about the size of the IP pool and length of DHCP leases. For example my visits tend to be 3 hours absolute maximum, so a short lease of 4 hours would be more than enough. Also my router at home has up to *.100 IP addresses set aside for fixed equipment like PCs, printers etc, and *.101 to *.254 addresses are dynamically assigned to everything else. In short 100 IPs (probably overkill but it works) for cabled kit and 154 (again overkill) for WiFi. Lease time is 24 hours (at least I assume that 86400 is seconds, so that's 24 hours).It's a care home (commercial entity), not a community hall! The business owners need to get a quote for warrantied work from a professional just like they would any other operational expenditure.
Oh I know.. I've been NoK visiting since January 2019.
Very highly, and rightly so. On one occasion the manager rang me about an issue and detailed (I think) four bodies she had to write reports for.That business is highly regulated
and if staff equipment with medical records is being connected as you originally said they have even more stringent boxes to tick.Confidentiality, data protection etc etc. Regulations coming out of their ears.
This is not a situation for random fiddling with DHCP lease settings on a routerTrust me, the residents' health is the number one priority for everyone. I believe they group which own the home has their own inhouse IT support - they set up a Zoom account for each home and configured tablets, for example. All I've done and /ever will do/ is suggest how the problem may be resolved, all in the name of aiding the residents' mental health so they can keep in touch with relatives during the lockdown.
- although as others have rightly pointed out it sounds like things have got into a pretty deplorable state if they've somehow "run out of IPs". Advise them to get a professional, they need it ¯\_(ツ)_/¯
You're not kidding they do. As I said in my last email I don't know how they've managed it. My concern though is if they keep making the same policy mistakes in a fairly short period they'll be back to square one.
Kind regards, Julian -- “The great tragedy of Science — the slaying of a beautiful hypothesis by an ugly fact.” ― Thomas Henry Huxley -- The Mailing List for the Devon & Cornwall LUG https://mailman.dcglug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq