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Steph Foster wrote: > No, I'm not a cracker. I'm a pen-tester :-) > > Steph Excellent... just the person. When I worked in ISP Tech Support a customer rang up and this was the conversation: Tech: Good morning <X> Technical Supprt, how may I help? Cmr: I cannot write on my membership card, you need to send me a new one. Tech: Err.... this is the ISP Technical Support sir [there was a separate line for CS] Cmr: This *is* a technical problem, I have tried three different pens and I cannot write on my membership card! Tech: I'll just get the customer services number for you sir. They'll be able to issue you with a new card. [line of least aggravation mode] Any ideas what his problem may have been Steph? Aside from the obvious ;) Kind regards, Julian -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html