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Re: [LUG] Are BT really toadally incompetent?

 


On 09/09/14 11:32, Martin Gautier wrote:
> 
> On 09/09/14 10:41, Tom wrote:
>>
>> My ISP offloaded their broaband stuff to the co-op who couldn't offer
>> a deal anywhere near as cheap as BT (£19 v £8 unlimited) and as I've
>> had a lot of problems with the line I swallowed my pride (used to work
>> for them and know too much) and put an order on line and went to get
>> the mac code. A few days later got the mac code couldnt find the order
>> online!! Phoned up they couldn't find it so put in a new one (over 18
>> mths as opposed to 12 mths this time )&)(*) with a switch over today.
>> Got the router a couple of days ago..
>> Just got a phone call from them trying to sell me broadband. After
>> much merriment the girl checked and the order was 'broken' she
>> reckoned. However the deal was now £7.50 unlimited over 12mth
>> contract. Gave them the MAC code again - BT system wont accept it .
>> Phoned provider to check mac code - they swear its fine. Check BT site
>> - seems to match their example MAC's ok ... but computer says no.
>> Oh dear...
>> Tom te tom te tom
>>
> Yes, the are completely incompetent and to be avoided in all forms and
> at all costs.
> 
> I recommend Zen Internet who's customer service outshines all
> competitors. Sure it's not as cheap but you get what you pay for.
> 
> It seems that almost all ISPs see customer service as a cost centre and
> either outsource the lot to the cheapest provider or invest so little in
> their own call centres as to make them ineffective.
> 
> I've seen ISP Customer Service done right - from the inside. The only
> one I've seen working- from the outside - is Zen.
> 
> Martin

I second this,  been with Zen for years,

Paul

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