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On Tue, 28 Jan 2014, Rob Beard wrote:
Ahh I see. One day I dream of some sort of automated helpdesk system that we can just install as a Debian package and have it answer basic queries and log calls efficiently :-) (kind of like what my Android phone does with Google, it's sometimes smart enough to anticipate what I'm going to do and find the answer before I even think about it).
You can start the "basic query" part by running an internal Wiki. I've done this in the past. You'll need one on a server each site though to cater for times the Inernet has broke...
As for helpdesk... many many to choose from. Even RT is still viable... Gordon -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq