[ Date Index ] [ Thread Index ] [ <= Previous by date / thread ] [ Next by date / thread => ]
On 30/11/12 15:31, Matt Lee wrote:
And do you pay extra for ProSupport and was it a linux problem or just a hardware problem. I'm not sure how much support is required for linux and is it over and above that for windows. When I used to help manage Dell machines we had maybe one or two hardware failures versus perhaps 1000 Windows problems. Granted Ubuntu are shit but if Dell are providing support they will have set up their own repositories for the hardware drivers to stop Ubuntu messing with them and we're down to hardware failures and time wasters to manage. I have bough brand new machines with supported linux installs for Â85 - which is about what windows costs so Dell should not be charging more.I'm sorry what staff? Last time I worked in PC manufacturing plant (1995) almost everything was automated - the os is installed and the only human intervention is if there is something wrong - very very rare. The packing is automated and its near posting time before a human gets near. Have look at the Dell web site and ask yourself can your really charge Â150 for a, what 2 or 3 minute image install, when you can choose a thousand different parameters for your build at 'cost'.The staff who talk to you on the phone when you call Dell with a problem with your computer. I called Dell in the US recently with a desktop, and was able to speak to someone knowledgeable about Ubuntu, because I have ProSupport. For the consumer laptops, those people are required too, and they don't exist presently.
Tom te tom te tom -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq