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Re: [LUG] South West Grid for Learning Trust

 

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On 01/02/12 08:56, Gordon Henderson wrote:
> On Wed, 1 Feb 2012, Simon Waters wrote:
> 
>> Noted they are looking for volunteer trustees.
> 
> Hm. Didn't realise they were a charity... They certianly seemed to
> charge enough for Internet connectivity the last time I looked at them

I've just recently found out is that they have been invoicing for
"optional services" in August. Without actually saying what is optional
this year beforehand. Effectivly a form of "cramming".

I'm also having issues with their firewall changing. In that they don't
appear to understand something along the lines of "You previously did X
with IP networks A, B, C, D, E, F, G, H & I could you do exactly the
same with IP network J?" They quote "5 working days". (Which is actually
closer to "at least 10 days" since they typically sit on the change
request for 2-3 days.) But in this case they came back after nearly 3
weeks with a query which would have been obvious or better made at least
2 weeks ago.

These people are ment to be a specialist school ISP!

> (not that charities aren't supposed to charge money, but it seemed
> excessive) - however that was via RM and BT - each taking their cut, I
> guess.

They are also only offering a couple of primary schools in East Devon 2M
connections. When BT themselves can supply higher speed ADSL connections
to both sites and another ISP appears capable of supplying
fibre to the premises several orders of magnitude cheaper than the the
numbers DCC were mentioning.
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