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Hi Tom, The weasel-words from ebuyer are nonsense. What he is trying to say is that part of the system is faulty, therefore no refund. If you were explicitly promised an EULA as part of the package, then the package is not as described, and you are entitled to reject all of it. Quote from CC88 government purchasing guide for IT equipment: "The system will not be accepted in parts" Hope this helps. Ray. >----Original Message---- >From: tompotts@xxxxxxxxxxxxxxxxxxxxxx >Date: 13/01/2012 11:22 >To: "list@xxxxxxxxxxxxx"<list@xxxxxxxxxxxxx> >Subj: [LUG] response from ebuyer > > >Having looked into your query,I can now advise that you would not be >able to reclaim that as it is part of the product and sold as a bundle. > >I apologise for any inconvenience or annoyance caused. > >Please advise for further help. > >Kind Regards, > >------------------------------------------------------ >Any advice >Tom te tom te tom > >-- >The Mailing List for the Devon & Cornwall LUG >http://mailman.dclug.org.uk/listinfo/list>FAQ: http://www.dcglug.org.uk/listfaq > -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq