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On Sun, Apr 3, 2011 at 1:43 PM, Roland Tarver
<roland.tarver@xxxxxxxxxxxxxx> wrote:
> On Sun, Apr 3, 2011 at 12:39 PM, Rob Beard <rob@xxxxxxxxxxxxx> wrote:
>> On 03/04/11 09:34, Neil Winchurst wrote:
>>>
>
> <snip>
>
>> Overall from experience of switching folks to Linux from Windows, I do think
>> though that we need to organise some sort of support structure (not everyone
>> wants to join a mailing list and be bombarded with mails), and some folks
>> might not want to use forums. I'm not entirely sure how we could approach
>> this, maybe giving folks our e-mail addresses (and optionally phone numbers)
>> for help, maybe offering remote support using tools such as TeamViewer
>> (which is dead easy to use once installed) or offering a follow up visit?
>>
>> I dunno, this is something we need to discuss and work out what might work
>> best. As I said in another thread, I'm happy to visit folks and offer some
>> help, BUT I don't want to be travelling too far to do this. If it's a case
>> of popping into see someone for an hour say in Paignton or Torquay then I
>> don't mind so much (as long as they're flexable to when I can pop over) but
>> I'd rather not be travelling to Exeter or Plymouth especially (don't mind
>> going from work to see someone for an hour in Exeter assuming I've not got
>> plans).
sorry - i pressed some "magical" google-key-combination that sent
before i was ready lol. As I was saying....
1. Get a new linux "prospect".
2. Introductory presentation.
- 20 mins max. Q&A at the end.
- Very simple. On a level that your average computer user can digest.
- why is it free?
- who makes it?
- why is it better?
- choice, freedom etc etc...
3. Ideally a demo on your own laptop (or livecd)
- show off a few decent features
- desktop effects (that i never use lol)
- virtual desktops (although i think you get these on
windows 7 now?)
- speed
- price ;-)
4. Install for newbie
5. Get all basics working.
6. Leave them with a document to introductory-basic, further reading.
- probably on lug site
7. Tell them to expect some frustrations.
- so its not a shock and perceived as "normal" for the
transition to linux
- remind them that its worth the pain, because the benefits
will last a lifetime!!
8. Get them to document problems/frustrations/good things
9. Follow up appointment.
- in about a week or a max of 3 weeks (ideally)
- sort/fix frustration/problems.
- show off some NEW cool stuff
- eg, give them 2 graphical environments to play with.
10. Offer on-going support as required
- get them on the mailing list
- invite to lug meets
11. Perhaps even create a brand new linux advocate ;-)
12. *They* start at (1) with one of their mates... haha
<returns to essay ... urgh lol>
>> Hopefully as we go along we can also find out what things people are
>> struggling on and maybe write up some simple guides to follow and post them
>> on the web (or make something available in ODT format that the folks can
>> print off, or we can print them for them). I did this quite a lot when I
>> worked at GCap as I was getting asked the same thing reguarly, so I'd write
>> up some instructions and e-mail them to the users to try and follow, 9 times
>> out of 10 it worked well.
yeah - good stuff. :-)
>> Anyway, sorry for the long reply... anyone else have any comments? :-)
>>
>> Rob
Best wishes
roly :-)
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