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On Thu, Feb 10, 2011 at 02:30:43PM +0000, tom wrote: > On 10/02/11 13:49, Ray Smith wrote: > >Turns out it was a motherboard fault. > >As it was out of warranty they made me an offere based on 13 months usage > >that I had out of it. For an extra £40 I should be able to replace it with > >something of equal,if not slightly better spec based on what they've offered > >and what I've looked at so far online. > >Best of all they have agreed to pay me direct to my account instead of with > >a voucher and gave me back the 500gb drive with my data on it. > >Not a bad result, and a good example that just because something is out of > >warranty it doesn't mean you lose your consumer rights. > >PC world tech guys - no help at all. But the consumer claims department have > >been excellent. > > > >As an afterthought, looking at some models in store this morning,one laptop > >had an error message at the Bios boot screen "Impending hard drive failure, > >hit enter to continue or F12 to enter setup" The employee was busily moving > >her finger over the trackpad and hitting ctrl+alt+del to reboot. I watched > >her reboot and try the same thing 3 times before I walked out. > > > >Ray > > > > > I might be wrong but I thought in the EU you now have 2 years > warranty on electrical goods. > Apparently in the UK we have better than that... > Here's an article and theres links on it... > *http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain Goods have got to be "fit for purpose" For Chapter and Verse see http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_goods_your_rights.htm -- Henry Photocopies or faxes of my signature are not binding. This email has been signed with an electronic signature in accordance with subsection 7(3) of the Electronic Communications Act 2000. Digital Key Signature: GPG RSA 0xFB447AA1 or 0x3184D537 Thu Feb 10 15:36:51 GMT 2011
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