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Re: [LUG] Helpdesk software ?


Gordon Henderson wrote:

I'm currently using cerberus, but am looking for some alternatives - preferably FLOSS...

Any clues?

Looked at RT - good for Perl hackers - but it isn't exactly easy to install, or set up, but does everything with sufficient push. Best get someone who has done it before if going this route.

Quite a lot of third party offerings around, software as a service, which works well for helpdesks as they continue to work when everything else is broken.


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