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On Fri, 2010-10-08 at 11:07 +0100, tom wrote: > On 08/10/10 10:58, Keith Abraham wrote: > > ... > > Firms often, to safeguard costs, will contract other firms only if the > > firm conforms to a specific ISO quality assurance standard. Within the > > quality ISO will be a H&S requirement which is often OTT/inappropriate > > for the task. > > > > In these situations you will often find things such as notices > > exasperate or even raise bewildered smile. > > > > Keith > > > > > Why is it that the quality of quality assurance is generally so abysmal? > Tom te tom te tom > > Because most firms don't understand the purpose of Quality Assurance or the way a Quality Management System is supposed to work, and treat it as a "necessary evil." A "true" application of a system such as ISO9001 will reduce waste and increase customer satisfaction - if it doesn't it's not being done right (probably as a result of employing "cowboy" consultants) Phil -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/listfaq