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So get a desk phone that supports speakerphone mode if you don't like headsets. That's what I do, anyway, but I do have a relatively quiet office. I do use a headset at times too - connected to my desk phone. I do not find them comfortable for long term use though.
My phone rings, I check the display to see who it is - I don't need keyboard focus to change mid typing, nor have an annoying pop-up appear on my screen, and neither do my customers it seems.
Gordon
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