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Re: [LUG] OT: UKFSN problems this morning

 

On Wed, 14 Jan 2009, Shaun Orchard wrote:

> Except that it's not just a removal of 2 hours. It's the removal of the
> whole weekend as well (ADSL customers get weekends offpeak, ADSL2+ customers
> do not). That is where the fury comes from.

Ah, you're right. I'd missed that bit.

> There is also the recent shift from Entanet being reasonably open to being
> quite closed (and trying to go around their resellers). This is evident in
> the TBB forums where Entanet seem to be doing things without telling their
> resellers first. It's certainly different as to how it was a year or two
> ago.

Not experienced this myself. Will need to dig deeper ...

Cheers,

Gordon


>
> Shaun
>
> On Wed, Jan 14, 2009 at 9:30 AM, Gordon Henderson
> <gordon+dcglug@xxxxxxxxxx<gordon%2Bdcglug@xxxxxxxxxx>
>> wrote:
>
>> On Wed, 14 Jan 2009, Rob Beard wrote:
>>
>>> On 14/01/2009 08:49, Henry Bremridge wrote:
>>>> For those who use UKFSN, they were upgrading their lines last night and
>> this morning:
>>>> - Connections to some US sites are broken
>>>> - VoIP does not seem to work
>>>>
>>>> Entanet "are aware of the problem"...
>>>>
>>>>
>>>>
>>> Is it just supposed to be affecting UKFSN or Enta as a whole?  I'm with
>>> an Enta reseller and things seem okay here.
>>
>> It is/was Enta as a whole, although it seems OK now. (I'm an Entanet
>> reseller in a similar way to UKFSN)
>>
>>> Saying that though, I've put in a request to leave Enta due to their
>>> possible peak and off peak time changes...
>>>
>> http://forums.thinkbroadband.com/showthreaded.php?Board=entanet&Number=3535483
>>
>> What Enta want to do is move the ADSL2 connections to the same format as
>> their ADSL2+ connections, where off-peak is midnight to 8am. For me, this
>> isn't going to be much of an issue as almost all my customers are business
>> ones, so rarely in the office after 6pm anyway, but the business ADSL2
>> service has of-peak from 8pm to 8am (residential 10pm to 8am).
>>
>> I'd like to ask, moving it 2 hours is hardly cause to leave them, is it?
>> The only poeple it might affect is the massive p2p users...
>>
>> However they withdrew that announcement - probably after being told that
>> 14 days notice was not enough.
>>
>> I suspect they'll want to move the data caps in the same way too where you
>> buy "top-ups" if you need to go over the cap. These top-up's don't expire
>> though, so if you buy a 10GB top-up and only use 5GB of it, the remainder
>> is carried over. Weird scheme, but probably reasonable.
>>
>> What I do like about Enta is that they're reasonably clear about their
>> network usage - and fully clear about the limits, caps, etc. unlike some
>> ISPs who have rather "wooly" "Acceptable Use" policys ...
>>
>> Saying that, they've just cut-off a customer of mine because they didn't
>> get the direct debit - because the customer changed company names, sent in
>> a DD from the new company, but they didn't update their systems
>> internally. Oh the joy I'm going to have sorting that one out )-:
>>
>>> Looks like there is something on the routing problems here:
>>>
>> http://forums.thinkbroadband.com/showthreaded.php?Board=entanet&Number=3544704
>>
>> Enta did post that they were upgrading a router in Telehouse Metro on
>> http://noc.enta.net/ but I guess it didn't work out quite as planned...
>>
>> Cheers,
>>
>> Gordon
>>
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>

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