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The pru site has a secure 'contact us page' which only works in IE - and guess what - theres no other way of electronically complaining about it! I think I'll get the ombudsman onto it.... Tom te tom te tom -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html