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Neil Stone wrote: > Julian Hall wrote: > >> examples: >> >> a) Customer rings up using Evolution and wants the mail settings - No >> problem at all - supported as the information is standard in all mail >> clients. I actually gave techs a verbal thick ear if I monitored >> calls and they refused to assist in simple calls like that. >> b) Customer rings up using Evolution and wants to know how to >> configure it with the mail settings - Unsupported as the information >> is specific to that mail client which the technician had not been >> trained on. *IF* the tech knew Evolution inside out and *advised the >> customer it was personal advice*, then a blind eye was turned if it >> was a non-Premium call. >> >> At the end of the day it helps neither customer nor support staff if >> some well meaning person tries to support something off their own back >> and it goes all wahoonie-shaped. >> >> [1] If they DO support Linux feel free to ignore the rest of this :) >> [2] http://www.icstis.org.uk/ - Premium Rates Services Regulator >> >> Kind regards, >> >> Julian >> > > This may be the case but a few well thought about questions such as. > > 1) What is your SMTP server ? > 2) on which port do i connect to your SMTP server ? > 3) Do i need to provide login details to your SMTP server ? > 4) if yes to 3, what details do i need to provide ? > > etc..etc.. > > Not rocket science really, if their advisors do not know this > information they should not be in their job... > Agreed, however example a) *was* that kind of scenario, where the information is universal to all applications / OSs. Kind regards, Julian -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.5/406 - Release Date: 02/08/2006 -- The Mailing List for the Devon & Cornwall LUG http://mailman.dclug.org.uk/listinfo/list FAQ: http://www.dcglug.org.uk/linux_adm/list-faq.html