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[LUG] OT: OSS development "Septic Knee"

 


Can anyone suggest a more appropriate name for that point on the development 
curve of an open source application when its popularity has created a user base 
that goes well beyond the development community, who are so busy attending to 
the upcoming release and feature set of the next version that unattended 
problems with (probably boring bits of) the old release mean that user base 
starts to become frustrated and revert to proprietary software that 
(theoretically at any rate) comes with an accountable support structure?

Further, would there be a market for a company that takes money to provide 
telephone support and accept blame for OSS problems along the lines of:

"Yes, sorry, it does eat data/fall over/not work, but all your concerns will be 
 addressed in the latest version, due for release in 3 months, just keep 
 sending the cheques..."

which is a lie, but all you get from at least one major vendor anyway.



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