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Re: [LUG] Server intrusions
Martin Howitt wrote:
Julian Hall wrote :I didn't want to insult anyone by suggesting the reports are written
only to justify the author's being there ;) I agree though that, again
from the front-line point of view, it needs something to convince the
non-technical members of Management that certain areas are worthwhile.
A classic example is when my employer stopped Mac training so that all
the new techs in the callcentre knew nothing about Macs. The call-back
volume rocketed as all the Mac customers now needed to be called back.
Hence I and another senior had to waste time retraining the new techs in
Mac. Now under new Management I see a question from the new boss
minuted "Do we need Mac Training or can we drop it?"
In true IRC style....
/me gives up
From a simple grunt's point of view (read callcentre senior
tech ;)) I would have thought it was more to the point to
write reports on successful attacks. The point being that
otherwise all the report writer is doing is saying "yes it's
working" in a rather long-winded fashion. The only point I
can really see is that where a new patch has been applied or
a new configuration is being trialled to either prove or
disprove its' usefulness.
If however a successful attack is being documented then the
writer is essentially writing a business plan to say "I need
money to buy X Y and Z to stop this happening again".
Probably too simplistic a viewpoint :)
We write reports saying that we get 25 unsuccessful hacking attempts a
second in a vain attmpt to convince senior management that we are actually
worth employing. And so that when something does, on the odd occasion, get
through, folk keep it in perspective. Likewise for spam.
It's more like counselling than system administration, but career
diversification is a good thing in this post-bubble day and age :)
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