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Hiya, apologies for butting in on an existing thread as a 'newbie'... Has she checked what speeds she should be expecting on:- https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker I, personally, have had no issues with Plusnet on both consumer and business contracts as far as the technical side goes, but hear endless stories about problems with BT (both personal and business). Myself, I just switched from a cheap contract with the Post Office with poor contention on a 8Mbit ADSL line, to Fibre broadband with plusnet, which works pretty well at ~40Mbit! Also, you need to be mindful of your equipment .. is the router good, and if you're using wireless for access, is it struggling with local interference from neighbouring properties?! I had a classic case of moving one router slightly made a marked improvement to my wireless link at home! Sorry, that's probably a little more than 2c, but hope it may help. Any queries, I'll do my best to answer :} Michael.
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